Realtek HD声卡驱动程序版本问题导致部分机型出现蓝屏问题

2020-07-23 19:20:15

操作步骤:
联想965系列芯片组笔记本电脑机型（采用Realtek公司声卡芯片主板），在玩“魔兽世界”等大型3D游戏时，会不定时出现蓝屏重启的故障。此外，运行某些杀毒软件，如“卡巴斯基”等，也可能会有上述现象。重新安装系统，无法克服上述现象。

故障原因
通过对部分系统发生蓝屏时，产生的dump文件进行分析。（通常蓝屏dump文件产生路径：“CWindowsminidump”文件夹下。会有如下报错信息：
*******************************************************************************
*                        Bugcheck Analysis                                    *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000008E, {c0000005, aa469bee, a95e171c, 0}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
*************************************************************************
***    Your debugger is not using the correct symbols                       ***
***    In order for this command to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.                 ***
***    Certain .pdb files (such as the public OS symbols) do not               ***
***    contain the required information. Contact the group that              ***
***    provided you with these symbols if you need this command to           ***
***    work.                                                        ***
***    Type referenced: nt!_KPRCB                                     ***
*************************************************************************
*** WARNING: Unable to verify timestamp for portcls.sys
*** ERROR: Module load completed but symbols could not be loaded for portcls.sys
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
*** WARNING: Unable to verify timestamp for sysaudio.sys
*** ERROR: Module load completed but symbols could not be loaded for sysaudio.sys
Probably caused by ：RtkHDAud.sys ( RtkHDAud+148bee )
Followup: MachineOwner
---

通过上面的报错信息，即可知道，此类蓝屏故障是由于声卡驱动程序中的“RtkHDAud.sys”文件导致的。故障机器系统中的声卡驱动版本为：“5.10.0.5413”等。

解决方案：

升级附件声卡驱动即可。